Schedule of Events

Commercial Pest Control Virtual Conference

Times, sessions and speakers are subject to change.

12:30 PM – 1:30 PM ET
IPM and Proper Documentation for Commercial Accounts
In this informative one-hour session, Board Certified Entomologist Dan Baldwin of Terminix Commercial will examine how to determine the scope of service, proper documentation, and key components of an Integrated Pest Management program in commercial facilities. As the individual responsible for leading the company’s team of technical experts that serve Terminix Commercial’s business clients nationwide through best practices, regulatory compliance, and product innovation, Baldwin is uniquely qualified to speak on this important topic.

1:30 PM – 1:45 PM ET
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1:45 PM – 2:45 PM ET
How to Overcome Customer Service Challenges in Commercial Accounts

There are skills you must master if you want to be a successful commercial pest management technician. Examples of essential skills include inspection, identification, and integrated pest management techniques. While many technicians master these technical skills, they never become great because they fail to develop their customer service skill set. In this session, learn how to develop what is arguably the most important skill the commercial pest technician can possess – customer-centric service.


3:00 PM – 4:00 PM ET
How to Sell Profitable & Successful Commercial Services

Successful commercial sales require specialized skills, but if you learn those skills you can win business away from virtually anyone, including the industry’s largest companies. Join noted sales trainer Patrick Quigley as he shares the secrets to “Profitable & Successful Commercial Sales” in this fast-paced, 45-minute presentation, followed by a question and answer period. Topics addressed by Quigley will include: understanding the commercial sales process; keeping your funnel filled for long-term success; secret techniques for setting firm appointments; and effective closing techniques.


4:00 PM – 5:00 PM ET
Fly Management in Commercial Accounts
The author of the recently published 2nd Edition of the PCT Field Guide for the Management of Structure-Infesting Flies will share a number of case studies of fly control challenges in commercial accounts that he has encountered during his distinguished career. Each situation is different, with many factors influencing an infestation – type of pest involved, number of pests present, construction and maintenance of the building, contributing conditions, and sanitation practices. Review of “real-world” case studies is a good way to pass along the knowledge acquired through practical field experience to other pest management professionals, including those attending the PCT Commercial Pest Control Virtual Conference.

5:00 PM ET
Conference Wrap-Up