Brad Baker began his pest control career in 1998 as a quality assurance manager for Terminix Service, Columbia, S.C. In 2007, he joined Gregory Pest Solutions, where he was responsible for developing procedures, guidelines, and protocols for the company. He was named the director of technical services in 2009. Baker is an accomplished author who has written articles for PCT magazine and authored a chapter on “Customer Relations and Service” in the PCT Guide to Commercial Pest Management. He is an Associate Certified Entomologist and a Certified Food Safety Manager.